Contact
A phone number that a person answers.
Claims are answered 24 hours a day, every day of the year, from Australia. Everything else runs on business hours, because a sales team pretending to be available at 3am helps nobody.
Phone lines
Claims
(02) 5550 118024 hours, every day, including public holidays
Lodge, check progress, or arrange make safe.
Sales and service
(02) 5550 1100Monday to Friday, 8am to 7pm AEST
New policies, changes, renewals and cancellations.
From overseas
+61 2 5550 118024 hours for travel claims
The claims line, dialled internationally. Reverse charges accepted through your local operator.
Send a message instead
For anything that is not urgent. We answer within one business day. For a claim, ring the claims line rather than using this form.
Making a complaint
- Tell us. Ring (02) 5550 1100 or email hello@insau1.thesamplesite.com and say you want to make a complaint. It goes to internal dispute resolution, not back to the person you were dealing with.
- We respond within 15 business days. That is the maximum under the General Insurance Code of Practice, and we hold ourselves to it.
- If you are still not satisfied, go to AFCA. Free to you, binding on us. You can go to AFCA if we have not resolved it, or if 30 calendar days have passed.
Australian Financial Complaints Authority
1800 931 678 · afca.org.au · info@afca.org.au
GPO Box 3, Melbourne VIC 3001
A licensed insurer would be bound by the General Insurance Code of Practice, which is monitored and enforced by the Code Governance Committee. The Code is real; this insurer is not.
Southerly Insurance Australia Pty Ltd is a fictional company invented for this demonstration. No ABN, ACN or AFSL number is shown anywhere on this site, because a made-up number in ASIC's real format could belong to a genuine licensee.